Civic Tech Field Guide
Donate

Directory / Service Delivery

Service Delivery

Explore 47 projects in the Service Delivery category of the Civic Tech Field Guide.

47 projects

Suomi.fi Quality Tools

Finnish government tools to make it easy for government offices to assess and improve upon their digital service delivery

Finland

SMART Zambia Institute

The SMART Zambia Institute is a Division under the Office of the President mandated to coordinate and implement electronic government (E-Government) for the citizens, businesses and within government for improved service delivery.

Lusaka
2008

GovGuide Nigeria

Nigeria has launched a new artificial intelligence-powered chatbot designed to help citizens access government information and services, in one of the country's biggest public sector AI projects so far.

Abuja, Nigeria
2026

Huduma Kenya

Huduma Kenya Programme is a Government of Kenya initiative whose aim is to turn around public service delivery by providing efficient and accessible Government services at the convenience of citizens through various integrated service delivery platforms

Kenya

Code for Australia School Finder

School Finder is an online tool for parents or guardians to find the right school for their kids.

New South Wales, Australia
2015
Quality education

New Practice Lab

The New Practice Lab's theory of change is deceptively simple: we should design public goods and services the same way we design the most successful private goods and servicesโ€” in partnership with the people who use them, and suited to the digital age in which we live.

Washington, DC
2020
Reduced inequalities

UK Behavioural Insights Team

Global leaders and pioneers in applied behavioural science

UK
2010

Senegal's New Technology Deal

Senegal and Gates Foundation Seal $10M Deal to Accelerate Digital Transformation

Senegal
2025

The Skeptic's Guide to Open Government

When you open government, what do you get in return? If you are asking this question, this guide is for you.

Washington, DC
2019
Open Government Partnership (OGP), guides