Refined IT
Makers of Chatíco and other customer service chatbots
Explore 19 projects in the Ai Constituent Service category of the Civic Tech Field Guide.
Makers of Chatíco and other customer service chatbots
Data Justice Lab Directors Arne Hintz (Cardiff University) and Joanna Redden (Western Ontario) have received funding from the Global Wales Partnership Fund to explore strategies for a more accountable use of data and AI in public services, and to enhance civic participation in governmental decision-making on data and AI deployment in Wales and Ontario.
As well as the broad range of information that the regular AI uses, this modified version has been exposed to a specific set of policies and information to help unlock the power of AI for the new constituency of West Ham and Beckton.

Aucklanders can now use an AI-powered virtual assistant to safely report problems, including graffiti, roaming dogs and party noise.

Building Multilanguage AI-Powered Chatbots to Foster Trust Between Governments and Residents
We are building conversational AI assistants that can streamline access to public information, deliver empathetic support around-the-clock, and strengthen bonds between governments and people.
InGenius integrates CRM and telephony systems for personalized, AI-driven customer and agent experiences.
Caddy is an AI powered co-pilot for customer service functions everywhere.
Web- and WhatsApp-based virtual agent chatbot for residents of Bogotá