Albert
Starting in 2024, Albert will be tested at local public service counters — Maisons France services — to help users with their paperwork.
Data Justice Lab Directors Arne Hintz (Cardiff University) and Joanna Redden (Western Ontario) have received funding from the Global Wales Partnership Fund to explore strategies for a more accountable use of data and AI in public services, and to enhance civic participation in governmental decision-making on data and AI deployment in Wales and Ontario.
| Funded by | Date | Amount |
|---|---|---|
| Welsh Government | 2025-03-15 | $3,903 |
Starting in 2024, Albert will be tested at local public service counters — Maisons France services — to help users with their paperwork.
The bot allows people to ask questions about government services and receive information on accessing student loans, benefits and legal questions.

Nigeria has launched a new artificial intelligence-powered chatbot designed to help citizens access government information and services, in one of the country's biggest public sector AI projects so far.