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User research

Explore 18 projects in the User research category of the Civic Tech Field Guide.

As civic tech mostly aims to promote citizen participation, usability testing services are really useful to encourage that desired engagement. Here you will learn about platforms that connect communities with the private and public sectors as well as research initiatives that involve users in design and development processes.
Here we catalog research methodologies and tools to help understand user needs and build better products.

18 projects

studio sanshin

we support accessibility, collaboration, co-creation, community, creativity, culture, diversity, engagement, empathy, facilitation, inclusion, learning, network-building, openness, participation, reciprocity, sharing, stewardship, storytelling

Pinner Surveys

Unsurprisingly, an effective way to understand [Pinterest users'] perception of quality is to ask them directly.

FabRiders

Since 2012, FabRiders has been at the forefront of building, refining, and iterating participatory and network-centric practices to empower social change movements & initiatives.

UK

OneTeamGov Canada Pattern Library

The OneTeamGov Canada Pattern Library is a curated set of design, service and policy patterns and tools to help government teams across Canada deliver services.

Canada
2025
https://draftlab.org/ActiveOpen-source

Draftlab

Creative project design for social good champions through appropriate technology that strengthens human systems.

The Hague, Netherlands
2023
coaching, research, experiments, European Union, trainings, human rights, humanitarian

Facebook Community Forums on AI

We partnered with Stanford’s Deliberative Democracy Lab and the Behavioral Insights Team on a Community Forum to discuss the principles that can be reflected in generative AI chatbots – and today, we’re releasing the results.

Facebook, Hacker Way, Menlo Park, CA, USA
2024
Meta

Participant Advisory Council

Learn how to bolster your user research and design more effective services by forming a participant advisory council.

2022

Fable

Fable is digital accessibility, powered by people with disabilities

Montreal