Facebook Community Forums on AI

We partnered with Stanford’s Deliberative Democracy Lab and the Behavioral Insights Team on a Community Forum to discuss the principles that can be reflected in generative AI chatbots – and today, we’re releasing the results.

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The Forum found that people are open to generative AI chatbots, but want to ensure developers are building with transparency and control features in mind. The full report shares more details about participants’ views on each proposal – here are some of the key takeaways: A majority of participants from each country thought AI has had a positive impact, and this view increased through deliberations. A majority believe AI chatbots should be able to use past conversations to improve responses, as long as people are informed. Agreement with this proposal rose as a result of the deliberations. After deliberating, a majority of participants believed that AI chatbots can be human-like as long as people are informed. Participants’ perspectives changed as a result of the deliberation, by as much as 20.5% on some questions, and often toward consensus on some of the Forum’s most pressing topics. This shows the process of deliberating with one another and engaging with experts helped participants to better understand the proposals and tradeoffs.