Explore 13 projects in the 311 Systems category of the Civic Tech Field Guide.
311 systems provide simple, user-friendly interfaces for residents to communicate with city government. This may take the form of dialing 311 on a phone or providing data through an app or other digital channel.
SIGNA.ci is an Ivorian citizen-reporting platform (Abidjan and nationwide) for flagging, geolocating, and tracking real-time public-service failures, electricity cuts (CIE), water cuts/leaks (SODECI), potholes, broken streetlights, and blocked drains.
Tayr (طير) is a Moroccan civic platform, by the Digital Citizen Association, that lets residents report visual pollution (unsightly signage, billboards, urban blight) in their cities and track its resolution; currently piloting in Smara.
Baladi Map is a free, independent record of what Lebanon's municipalities are responsible for. And what they actually fix. Approved reports stay public with their photo, location and status. Every status change stays on the public record so anyone can see what was done.
4PHILLY is a free, open-source, independent tenant tool that lets Philadelphia renters check any address against the City's public records, open code violations, rental-license status, and 311 complaints, before signing a lease or when fighting a landlord.
Smartphone app for citizens to report public infrastructure issues with photos to local governments.
An app where citizens report public infrastructure issues to prompt administrative responses; the predecessor of MyCityReport.
Chibarepo (ちばレポ, "Chiba Report") is a government-run citizen-reporting platform from Chiba City, Japan, that lets residents report local problems like damaged roads or broken playground equipment for the city to resolve.
The Better Futures Institute, in collaboration with San Antonio's 311 department, empowers the city's 1.5 million residents via the 311SA mobile app.
Modern administrative data—from 311 and 911 calls to building permit applications to Tweets—offer a detailed view of events and conditions across the city.