
“Seeing” Neighborhoods through “Big” Data
Modern administrative data—from 311 and 911 calls to building permit applications to Tweets—offer a detailed view of events and conditions across the city.
The Better Futures Institute, in collaboration with San Antonio's 311 department, empowers the city's 1.5 million residents via the 311SA mobile app.
The Better Futures Institute, in collaboration with San Antonio's 311 department, empowers the city's 1.5 million residents via the 311SA mobile app. Originally designed by Irys Technologies Inc., the 311SA app enables residents to create service requests while providing the 311 Department with actionable data to enhance services. It fosters citizen participation, streamlines city-resident communication, closes the feedback loop, and bolsters efficiency, accountability, and transparency. Now in its fifth year, the continually evolving 311SA app is a crucial instrument in enriching San Antonio's quality of life, demonstrating BFI's dedication to leveraging advanced technology to better communities.

Modern administrative data—from 311 and 911 calls to building permit applications to Tweets—offer a detailed view of events and conditions across the city.

BARI has worked closely with the Mayor’s Office of New urban Mechanics and the 311 system examine how Bostonians contribute to the maintenance of the public spaces and infrastructure of neighborhoods—that is, custodianship in the urban commons.

Bonayo is free user-supported software that helps San Francisco citizens see every 311 call in the City.