Using 311 Data to Drive Change and Manage Performance
For many of our partner cities, SeeClickFix has become an integral tool for managing citizen satisfaction. In these cities, SeeClickFix 311 data is central to measuring the success (and challenges) of the organization. Cities use this data to set benchmarks and goals as well as to conduct periodic reviews to audit operations and drive change. To drive this change, organizations need periodic reports that cover the metrics that are key to their success. This is difficult for many cities. Manipulating data to generate usable reports is time-consuming and requires a moderate level of expertise. For many organizations, the hurdle is high enough that they do not run reports at all — making management difficult. Introducing the Report Card
Parent organization: SeeClickFix
Modern administrative data—from 311 and 911 calls to building permit applications to Tweets—offer a detailed view of events and conditions across the city.
BARI has worked closely with the Mayor’s Office of New urban Mechanics and the 311 system examine how Bostonians contribute to the maintenance of the public spaces and infrastructure of neighborhoods—that is, custodianship in the urban commons.
Bonayo is free user-supported software that helps San Francisco citizens see every 311 call in the City.
The Better Futures Institute, in collaboration with San Antonio's 311 department, empowers the city's 1.5 million residents via the 311SA mobile app.
