Diia Digital State

Ukrainian digital government app

Active

Since 2020

Ukraine

Diia is a new level of interaction between the state and citizens: convenient, invisible, humane. It is the only brand that combines a mobile application with access to citizens’ digital documents, and a single portal of public services for the population and business. The main goal is to make 100% public services available online. As of December 2022, almost 18,5 million Ukrainians have updated the Diia application. There are more than 21,7 million users of the Diia portal by now — over 70 government services are available online. Mobile application Diia allows Ukrainians to access 14 digital documents (ID card, foreign biometric passport, student card, driver’s license, vehicle registration certificate, vehicle insurance policy, tax number, birth certificate, IDP certificate) and 21 services in total. Just recently, Ukraine has become the first country with a digital ID that is valid and can be used everywhere within the country and the fourth in Europe to launch a digital driving licence. All digital documents in Diia now have the same legal force as their plastic or paper counterparts. Using the Diia app, Ukrainians can also share digital copies of the documents, and pay debts or fines.