- Tech stack
- PWA, RSS, Open Graph, HTTP/3, Google Analytics, HubSpot Analytics, Cloudflare Browser Insights, reCAPTCHA, Google Font API, cdnjs, Cloudflare, HubSpot, Google Tag Manager, HubSpot Chat, Modernizr, Tippy.js, Goober, core-js, Slick, jQuery Migrate , jQuery, Autoptimize, Priority Hints, LazySizes, React, GSAP, Auxilia, Yoast SEO, Azure, Autoptimize, YouTube, WP Rocket, Bootstrap, Divi, PHP, MySQL
- Integrates with
- ChatGPT, GovDelivery, ESRI (Environmental Systems Research Institute, Inc.), Facebook
- Institutions using the platform
- **100+ **
**Cities and Municipalities**: Local governments utilize PublicInput to facilitate resident engagement on urban planning, public safety, and community development projects.
**Counties**: County administrations employ the platform to gather public input on regional initiatives, health services, and infrastructure projects.
**State Departments of Transportation (DOTs)**: State DOTs use PublicInput to engage citizens in transportation planning, project updates, and public hearings.
**Transit Agencies**: Public transportation authorities leverage the platform to collect feedback on transit services, route planning, and policy changes.
**Regional Planning Organizations**: Metropolitan planning organizations and regional councils use PublicInput to involve stakeholders in long-term planning and policy development.
The company also runs a [Partners Program](https://publicinput.com/wp/partners-program/) (https://publicinput.com/wp/partners-program/) to drive usage.
- How AI is used
- **GPT Comment Analysis Tool**
Leveraging OpenAI's GPT-4 technology, this tool automates the analysis of public comments by:
- **Identifying Key Themes**: The AI scans resident responses to detect prevalent topics, facilitating a deeper understanding of public sentiment.
- **Automated Tagging**: Comments are categorized by topical areas, enabling efficient navigation and assessment of community feedback.
- **Sentiment Analysis**: The tool evaluates the tone of comments, providing insights into public opinion trends.
**Last Mile Translation**
To enhance inclusivity, PublicInput offers:
- **Machine-Assisted Human Translation**: AI provides initial translations, which can then be refined by human translators to ensure cultural relevance and accuracy.
- Content moderation policy
- Administrators have the option to provide a link to their own commenting policy. This ensures participants are aware of the guidelines and standards expected in their contributions.
- Number of end users
- Unclear - over 100 installation partners
- Number of integrations
- 10
- Metrics of success
- City of Virginia Beach, VA: Won the first-place Savvy Award in the Communications or Marketing Plan category and the Diamond Award at the 2022 3CMA Annual Conference for their Flood Protection Program campaign., Multiple North Carolina Municipalities: PublicInput customers, including Buncombe County, Apex, Holly Springs, and Mecklenburg County, were recognized with Excellence in Communications Awards at the 2023 North Carolina City & County Communicators (NC3C) Conference.
- Geographic focus
- United States of America 🇺🇸, Canada 🇨🇦
- Geographic focus — country
- United States of America 🇺🇸, Canada 🇨🇦
- Pricing — license model
- Subscription based license.
- Pricing — government / nonprofit discount
- No
- Support included
- Yes. We include support services in our license subscription.
- Documentation & learning
- <https://api.publicinput.com/>
- Support resources
- <https://support.publicinput.com/en/>
