Civic Tech Field Guide
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https://make.org/

Make.org

Express your opinion on social issues that matter to you by voting on our consultations. Together – citizens, organizations, companies – let's set our priorities to make a change through concrete actions!

Active
Since 2016
France
Open source: Yes (https://gitlab.com/makeorg)

Society is facing a powerful grassroots movement. More than ever, citizens want to devise solutions and participate in transformative actions, in the name of public interest. To support this movement, we have created an independent and non-partisan platform whose purpose is to catalyse your ideas in order to implement actions that will shape the society of tomorrow. We operate through the direct collection of proposals, the establishment of awareness operations and citizen involvement. To do this, we work in cooperation with partners whose power of action complements our own. Our goal is to obtain significant, visible, country-wide or city-wide results. As a result, Make.org has become the essential civic tech player between civil society, central or local political power, and the economic forces whose social responsibility is engaged more than ever. Society’s transformation makes it necessary to quickly deal with various projects that we suggest defining together with you. Join us in initiating these changes and pushing back the boundaries.

Evidence of this project's impact

6.0 millions de participant(e)s 180,268 propositions déposées 822 associations & entreprises engagées (Source)

8.1 millions participants, 235,973 solutions submitted, 950 associations & partners (Source)2022-05

Resources

Related projects

Project(s): Panoramic

Founder(s)

Alicia Combaz, Samuel Bernard, Axel Dauchez

Project type
Tool or platform
Founded
2016
Language(s)
French, German
Employees
50 or less
Pricing
Not public
Used by
25% public national. 25% public supranational 25% business 25% NGO --> Our clients are diverse: local (City of Paris), national (Ministry of Economy) and regional governments, other public institutions (Regional Health Agency), EU (EU Commission), businesses (Orange, Procter & Gamble), CSOs/NGOs (WWF), media (France bleu), think tanks…
Features
Voting, Prioritization setting, Idea submission
Added
2021-10-08
Last modified
2026-07-12T16:45:48.000Z

Additional details

Tech stack
PWA, Facebook Pixel, Hotjar, Mixpanel , Loadable-Components, Apollo, OVHcloud, React, styled-components, TypeScript, GraphQL, core-js, Open Graph
Institutions using the platform
More than 100 clients (+ 1,156 associations and partners)
How AI is used
Our platform leverages AI in several ways to enhance user engagement and improve outcomes. We employ a **Bayesian learning algorithm** to select proposals for voting. This algorithm ensures a fair and randomized selection process, giving all proposals an equal opportunity to be voted on, regardless of whether they were submitted early or late. This approach guarantees that every idea has a chance to become a top proposal, fostering inclusivity and fairness. AI also plays a critical role in **analyzing citizen-submitted proposals**. It identifies the main topics within the proposals and organizes them into clusters of smaller, coherent ideas. These clusters are then used to create the final report, particularly the **citizen agenda** of the most consensual and the most controversial ideas. Finally, we use **automated translation** to make transnational, multilingual consultations a reality. For example, ahead of the 2024 European elections, we conducted a consultation across 27 countries in 22 languages. Thanks to AI, citizens can participate in their native language while seamlessly interacting with others who speak different languages, fostering genuine transnational dialogue.
Content moderation policy
https://about.make.org/en/moderation
Number of end users
11,500,000+
Number of integrations
0
Metrics of success
8.1 millions participants, 235,973 solutions submitted, 950 associations & partners, 6.0 millions de participant(e)s 180,268 propositions déposées 822 associations & entreprises engagées
Geographic focus
Central and Eastern Europe, North America, Western Europe, France 🇫🇷, Germany (Deutschland) 🇩🇪, Ukraine (Ukrayina) 🇺🇦, Czech Republic (Ceska Republika) 🇨🇿, Belgium (België / Belgique / Belgien) 🇧🇪, United Kingdom of Great Britain and Northern Ireland 🇬🇧
Geographic focus — country
Europe, North America, Europe, France 🇫🇷, Germany (Deutschland) 🇩🇪, Ukraine (Ukrayina) 🇺🇦, Czech Republic (Ceska Republika) 🇨🇿, Belgium (België / Belgique / Belgien) 🇧🇪, United Kingdom of Great Britain and Northern Ireland 🇬🇧
Pricing
Not public
Pricing — license model
Subscription based license.
Pricing — government / nonprofit discount
Yes, for non-profit organizations and governments in general.
Support included
Yes. We include support services in our license subscription.
Documentation & learning
At the beginning of the initiative, we explain to the customer how our platform works, and then provide explanatory documents summarizing how to use it, as well as frequently asked questions. Throughout the process, we support the customer and configure the platform according to their needs.
Support resources
We assist our customers throughout the entire initiative, configuring the platform and providing them all the documents they need to communicate about the project, explain the process to their stakeholders and turn the results into action at the end of it. [our consultation platform is not a Saas platform]
Source
Some data provided by People Powered's [Ratings for Digital Participation Tools](https://www.peoplepowered.org/platform-ratings)
Accessibility certification
Our platform partly meets the web accessibility standards e.g WCAG https://docs.google.com/document/d/1DnqnV\_5m0EHGxJCktbasRmvaHVY6mdX1/edit#heading=h.gjdgxs

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