Delib Citizen Space

Additional details

Tech stack

HSTS, Font Awesome, jQuery, Apache HTTP Server, Bootstrap, Shopify

Integrates with

Salesforce.org

Institutions using the platform

**National and State Governments**: - The **Scottish Government** employed Citizen Space during the Scottish Independence Referendum, engaging citizens in one of the nation's most significant decisions. **Local Authorities**: - **Birmingham City Council**, the largest local authority in Europe, uses Citizen Space for transport planning processes, including managing experimental traffic orders. **Regulatory Bodies and Public Services**: - Organizations such as environmental agencies, forest services, and providers of services including transport, healthcare, housing, police, and other emergency services utilize Citizen Space to engage with the public on various issues.

How AI is used

"Citizen Space, from Delib, was originally developed as a joint initiative with the UK government, and we continue to develop our products and introduce third-party tools mindfully, with statutory processes at the forefront of our planning. It is therefore critical for us to fully test capabilities before they are introduced to our product. We currently have AI sentiment analysis running in test and in use with one customer. We plan to make this more widely available in 2025, once we've verified it, piloted it with additional customers, and are confident in our offering."

Content moderation policy

Citizen Space does not have a built-in content moderation policy for public responses, as it is primarily designed for structured consultations and surveys where respondents provide feedback through predefined forms. Unlike open discussion forums, Citizen Space typically does not display individual responses publicly by default, reducing the need for active moderation. However, organizations using Citizen Space can choose to publish response summaries or reports. In such cases, it's advisable to review and redact any inappropriate or sensitive content before publication to ensure compliance with organizational standards and legal requirements.

Number of end users

600+

Number of integrations

3

GitHub contributors

2

Metrics of success

10 million+ responses 100,000+ engagement activities

Geographic focus

United Kingdom of Great Britain and Northern Ireland 🇬🇧, Australia 🇦🇺, New Zealand 🇳🇿, United States of America 🇺🇸, Canada 🇨🇦

Geographic focus — country

United Kingdom of Great Britain and Northern Ireland 🇬🇧, Australia 🇦🇺, New Zealand 🇳🇿, United States of America 🇺🇸, Canada 🇨🇦

Pricing

https://www.delib.net/citizen_space/how_to_buy?utm_source=chatgpt.com

Pricing — license model

Subscription based license.

Pricing — government / nonprofit discount

No

Support included

Yes. We include support services in our license subscription.

Demo

https://www.delib.net/citizen_space/request_demonstration

Documentation & learning

<https://help.delib.net/>

Support resources

<https://help.delib.net/>