A pilot program that connected a cohort of volunteer experts with City staff to answer questions and make recommendations using best practices in user research. Seattle By Design is a partnership between U.S Digital Response (USDR) and Seattle Innovation & Performance.

July 17, 2023 - City of Seattle staff recently shared results from five high-priority user research projects aimed at improving delivery of public services. These projects were completed through Seattle By Design, a pilot program that connected a cohort of volunteer experts with City staff to answer questions and make recommendations using best practices in user research. Seattle By Design is a partnership between U.S Digital Response (USDR) and Seattle Innovation & Performance.

Five user research projects were completed during the 10-week program.