https://www.turn.io/case-studies/to-help-build-a-better-future-for-refugees-unhcrs-chat-services-suit-their-preferences-meet-their-needs-and-safeguard-their-data
UNHCR chatbots
To help build a better future for refugees, UNHCR’s chat services suit their preferences, meet their needs, and safeguard their data
Active
Evidence of this project's impact
20 The total number of WhatsApp chat lines; 75,000+ Number of total users; 17 Number of nationalities served since the pilot launch (Source) — 2024-06
- Org. type
- Multilateral institution
- Project type
- Tool or platform
- Language(s)
- English
- Tech stack
- BuiltWith report →
- Categories
- Artificial Intelligence (AI), Bots
- Tags
- refugees, WhatsApp, United Nations
- Added
- 2024-06-19
- Last modified
- 2026-07-12T16:44:51.000Z
Additional details
- Platforms
- WeChat (Weixin), WhatsApp
- Number of integrations
- 0
- Metrics of success
- 20 The total number of WhatsApp chat lines; 75,000+ Number of total users; 17 Number of nationalities served since the pilot launch
- Community
- refugees
- Political unit
- United Nations