The programme provides you with the planning, management and technical skills necessary to lead and transform public organisations to be open, inclusive, innovative, flexible and effective using Information and Communication Technology (ICT).
You will be provided in-depth knowledge, including theories and practices, in areas such as e-service design and innovation, e-democracy, e-governance, requirement engineering, business process management and improvement. As well as security and privacy in e-Government, ICT architecture, ICT system integration, and project and change management. We have a specific focus on business intelligence, decision support systems, and open and big data management for e-Government. The master programme promotes a new role needed in public organisations, an e-Government architect, a role that has the knowledge and skills necessary to drive ICT enabled changes in the public sector. An e-Government architect combines knowledge about democratic processes, citizen service and public administration with skills in designing effective ICT systems and e-services for e-Government. The master programme is inspired by the Swedish democratic model as well as models in the area of e-Government developed in Europe and the rest of the world.
The Policy Innovation Lab (PIL) is an intensive, applied policy course at Heinz College that prepares students to become public interest technologists who are creative, ethical, inclusive, and responsive.
Conhecimento e prática para a transformação do Estado
The Civic Service Design minor draws upon a practice and subfield of research and theory that connect to design, social theory, and public policy and management frameworks, methods, and tools to reformulate participation and decision making in the creation of public policies, programs, and services, with the goal of fostering more just and equitable cities and societies.
