Civic Tech Field Guide
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https://www.socialpinpoint.com/

Social Pinpoint

Social Pinpoint provides a flexible suite of digital tools to enhance your community and stakeholder engagement.

Active
Since 2013
Newcastle, NSW
Open source: No (No)
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Social Pinpoint provides a digital toolbox for community engagement along with a customizable engagement platform. Social Pinpoint is a comprehensive online platform that facilitates meaningful and accessible engagement opportunities that bring your community together.

Evidence of this project's impact

Reached more than 3.5 million citizens worldwide Generated over 2 million inputs of feedback (Source)

Resources

Related projects

Project(s): MetroQuest

Founder(s)

Charles Connell, Colin Goudie

Org. type
For-profit business / social enterprise / B Corp
Project type
Tool or platform
Country
Australia 🇦🇺
Founded
2013
Language(s)
English
Employees
41
Pricing
US$5000 - US$30,000/year https://www.socialpinpoint.com/pricing/
Used by
60% Local/Municipal Gov 30% Business 10% other such as the City of Pittsburgh, City of Melbourne, WSP, City of Dallas, City of Darebin, Municipality of Clarington, Municipality of Clarington
Features
Webpage builder or CMS, Custom URL, Theme pages with your brand identity, Moderated discussion, Analytics, Embeddable, Mapping, Idea submission, Surveys, Collaborative budgeting, Forums and/or threaded conversations
Tech stack
BuiltWith report →
Categories
Civic and social impact companies, Data visualization, Digital participation platforms, Ideation, Mapping, Mapping platforms, Online forums, Participatory budgeting, Participatory budgeting tools, Participatory democracy
Added
2021-06-22
Last modified
2026-04-21T17:33:53.000Z

Additional details

Tech stack
Open Graph, Google Analytics, Matomo Analytics, HSTS, reCAPTCHA, Font Awesome, Google Font API, Adobe Fonts, Google Tag Manager, Hammer.js , core-js, Axios, Moment.js, jQuery, jQuery Migrate , jQuery UI, New Relic, YouTube, Bootstrap, Mapbox GL JS, PHP, Sentry, Modernizr, Backbone.js, Select2, Underscore.js
Institutions using the platform
Governments, Transport, MPOs & DOTs, Energy, Resources & Utilities providers, Healthcare services, Education and School districts, Consultants
How AI is used
[Social Pinpoint's Analysis Assistant (AA](https://learn.socialpinpoint.com/analysis-assistant#:~:text=Social%20Pinpoint's%20Analysis%20Assistant%20(AA,ended%20feedback%20using%20advanced%20Natural&text=The%20AA%20uses%20Amazon%20Web,insights%20and%20relationships%20in%20your&text=It%20analyses%20open%2Dended%20responses,named%20entities%20and%20language%20information.)) acts as your virtual assistant to automate the analysis of qualitative, open-ended feedback using advanced Natural Language Processing (NLP) technology. (https://learn.socialpinpoint.com/analysis-assistant) [Anti-SPAM technology](https://www.socialpinpoint.com/ways-to-use-artificial-intelligence-ai-in-community-engagement/#:~:text=Social%20Pinpoint's%20Analysis%20Assistant%20processes,real%2Dtime%20with%20machine%20learning.) to automate moderation and keep undesirable content from appearing on your site. (https://www.socialpinpoint.com/ways-to-use-artificial-intelligence-ai-in-community-engagement/)
Content moderation policy
https://demo.socialpinpoint.com/moderation-pol
Number of end users
3,500,000
Number of integrations
6
Metrics of success
Reached more than 3.5 million citizens worldwide Generated over 2 million inputs of feedback
Geographic focus
North America, Oceania, Western Europe
Geographic focus — country
North America, Oceania, Europe
Pricing
US$5000 - US$30,000/year https://www.socialpinpoint.com/pricing/
Pricing — license model
Subscription based license.
Pricing — government / nonprofit discount
Yes, for non-profit organizations and governments in general.
Support included
Yes. We include support services in our license subscription.
Demo
https://www.socialpinpoint.com/demo-request/
Documentation & learning
** [Learning Centre](https://learn.socialpinpoint.com/?_gl=1*owoej9*_gcl_au*MjIxMzQ5NjM1LjE3MzM0ODM5NTk.*_ga*ODAxOTk0NDcyLjE3MzM0ODM5NjE.*_ga_TJTM5J36F9*MTczMzQ4NjEzNy4yLjEuMTczMzQ4Njk5My42MC4wLjA.)** ([https://learn.socialpinpoint.com/](https://learn.socialpinpoint.com/?_gl=1*owoej9*_gcl_au*MjIxMzQ5NjM1LjE3MzM0ODM5NTk.*_ga*ODAxOTk0NDcyLjE3MzM0ODM5NjE.*_ga_TJTM5J36F9*MTczMzQ4NjEzNy4yLjEuMTczMzQ4Njk5My42MC4wLjA.))
Support resources
We include support services in our license subscription. <https://www.socialpinpoint.com/customer-support/> Access Social Pinpoint Support The current version of Social Pinpoint (previously The HiVE) is our core product and platform. As a Social Pinpoint customer you have access to the following resources to support your day-to-day: **→  [Customer Portal and Help Desk](https://knowledge.socialpinpoint.com/portal)** (<https://knowledge.socialpinpoint.com/portal>) **→  [Support Email](mailto:[email protected])** ([[email protected]](mailto:[email protected])) **→  [Learning Centre](https://learn.socialpinpoint.com/)** (<https://learn.socialpinpoint.com/>) Access SPP Classic Support SPP Classic is Social Pinpoint’s legacy solution and is easily identified by our previous logo. As an SPP Classic customer you have access to the following resources to support you: **→  [Knowledge Base and Online Help Desk](https://help.socialpinpoint.com/en/)** (<https://help.socialpinpoint.com/en/>) **→  [Support Email](mailto:[email protected])** ([[email protected]](mailto:[email protected]))
Source
Some data provided by People Powered's [Ratings for Digital Participation Tools](https://www.peoplepowered.org/platform-ratings)
Accessibility certification
WCAG 2.1 Level AA https://demo.socialpinpoint.com/accessibility
Privacy policy
https://the-hive.com.au/legal/privacy-policy-current

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