
Namma Mahiti Kendras
IT for Change’s Namma Mahiti Kendras are ICT-enabled information centers that aim to break down the barriers to citizens’ right-claiming processes.
Employing a broad definition of AI, this report represents the first known effort to comprehensively explain and quantify the reach of AI-based decision-making among low-income people in the United States.
The use of artificial intelligence, or AI, by governments, landlords, employers, and other powerful private interests restricts the opportunities of low-income people in every basic aspect of life: at home, at work, in school, at government offices, and within families. AI technologies derive from a lineage of automation and algorithms that have been in use for decades with established patterns of harm to low-income communities. As such, now is a critical moment to take stock and correct course before AI of any level of technical sophistication becomes entrenched as a legitimate way to make key decisions about the people society marginalizes. Employing a broad definition of AI, this report represents the first known effort to comprehensively explain and quantify the reach of AI-based decision-making among low-income people in the United States. It establishes that essentially all 92 million low-income people in the U.S. states—everyone whose income is less than 200 percent of the federal poverty line—have some basic aspect of their lives decided by AI.
Parent organization: TechTonic Justice

IT for Change’s Namma Mahiti Kendras are ICT-enabled information centers that aim to break down the barriers to citizens’ right-claiming processes.

Crisis Text Line is the free, 24/7, confidential text message service for people in crisis. Text HOME to 741741 in the United States.

Created and published by the Digital Benefits Network, this open dataset and analysis documents identity proofing and authentication practices in online public benefits applications across the US, contributing to field-wide understanding about the digital identity landscape in public benefits, an important issue for equitable benefits access.
"Find Local Help is a tool from CMS, which runs HealthCare.gov, that connects people to in-person, one-on-one help signing up for health insurance. Users can enter their location and get a list of local experts who can help them complete the process for free." - Ad Hoc