Civic Tech Field Guide
Donate

https://www.gov.uk/performance/services

GOV.UK Performance Dashboards

If you’re a government service manager, you can see how your service is doing by using a Performance Dashboard. A dashboard lets you quickly spot problems with your service so you can take action to improve it.

Active
Since 2012
UK

A standard dashboard for transactional services includes four mandatory KPIs. Cost per transaction (the average cost to the government of each completed transaction) User satisfaction (how satisfied users feel after completing a transaction online) Completion rate (the percentage of users who complete a digital transaction once they have started it) Digital take-up (percentage of all transactions which are completed using digital channels)

Project type
Tool or platform
Founded
2012
Language(s)
English
Added
2021-06-22
Last modified
2026-07-12T16:43:56.000Z

Additional details

Number of integrations
0
Political unit
United Kingdom (government)

More in Civic data