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https://www.govocal.com/

Go Vocal

The only platform you need for meaningful community engagement.

Active
Since 2015
Bd Pachéco 34, 1000 Bruxelles, Belgium
Open source: Open core not updated since 2023 (https://www.govocal.com/open-source)
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[Go Vocal](https://www.govocal.com) (<https://www.govocal.com/>) helps local governments **reach more community members**, set up and manage **efficient participation processes**, and drive **more informed policy** **decisions**. > A significant case study is the use of the platform in Copenhagen. In just 4 months, Copenhagen municipality (Københavns Kommune) engaged 12,000 residents in its bottom-up proposals process. Enhance decision-making and build trust in your community by engaging large audiences with one centralized tool, streamlining project management, and improving input analysis.

Evidence of this project's impact

500+ governments and organizations of all sizes have worked with us across 20 countries 15,000+ projects have been launched across all policy domains: from urban planning and climate action to mobility and participatory budgeting. 1,000,000+ community members have engaged on our platform to shape the future of their communities by engaging in their local democracies. (Source) — 2024-06

Resources

Founder(s)

Koen Gremmelprez, Aline Muylaert, Wietse Van Ransbeeck

Org. type
For-profit business / social enterprise / B Corp
Project type
Tool or platform
Country
Belgium (België / Belgique / Belgien) 🇧🇪
Founded
2015
Language(s)
English, French
Employees
41
Pricing
https://www.govocal.com/plans
Used by
Primarily small, medium and large-size municipal governments.
Features
Commenting, Upvoting, Tagging, Anonymous participation, Theme pages with your brand identity, Idea submission, Forums and/or threaded conversations, Events, Moderated discussion, Collaborative budgeting, Surveys, Polls, Register volunteers, Provide project updates, Export data, Sign-up forms, Participation verification, Sentiment analysis, Moderation services available, FAQ pages, Hosted solution (SaaS), Translation, Modify privacy terms, Custom URL, Host multiple projects, API, Annotation, Authentication, Assessment of ideas, Email sending tool, Face to face meetings support, Heatmaps, Helpdesk, Preference voting, Notifications, Search, Video uploads by users, Question authorities, Bulk uploads of offline participation/inputs, Easy/quick result sharing , Management feed with user activity, OCR scanning, Preview links, Project publication approver flow, Smart groups, Debates, Groups, Newsfeed, Parse and summarize large amounts of text, Moderated discussion (AI), Demographic data comparisons / Consultation representativeness dashboards , Integrate third party tools, Mapping, Image uploads by users, Project tracking, Analytics, Voting, Participatory budgeting, Bots supported
Tech stack
BuiltWith report →
Categories
Artificial Intelligence (AI), Civic forums, Communicating with the government, Communicating with the people, Digital participation platforms, Engagement tech, E-voting and I-voting, Govtech, Group decision making, Ideation, Online forums, Parliamentary and legislative tech, Participatory budgeting, Participatory budgeting tools, Participatory democracy, Voting and elections
Tags
Association Civic Tech Europe
Added
2021-06-22
Last modified
2026-07-12T16:45:34.000Z

Additional details

Previously known as
CitizenLab
Tech stack
Amazon CloudFront, Amazon Web Services, Marko, Lodash, Nginx, Node.js, Open Graph, PWA, React, Sentry, styled-components
Integrates with
Konveio, ESRI (Environmental Systems Research Institute, Inc.), Hoplr
Platforms
Go Vocal
Institutions using the platform
500+ governments and organizations, including Oslo, Vienna, Copenhagen, Cape Town, Kansas City, Seattle, Toronto, St. Louis, City of Lancaster
How AI is used
**AI Analysis and Sensemaking tool: ** AI to summarize and analyze inputs for administrators or project managers running open participatory consultations using our tool. https://www.govocal.com/en-uk/platform-features/sensemaking **AI is used to: ** a. Tagging: The Sensemaking tool offers powerful auto-tagging capabilities to efficiently organize and categorize large volumes of textual consultation data into clusters. With predefined tags and the option to create custom tags, users can tailor the categorization to suit the specific needs of each project, making unstructured data more accessible and understandable. Clustering methods available are: - Assisted Classification: Admins provide a sample of tags, and the system automatically learns from the examples to assign tags across similar data. - Automatic Classification: The AI clusters inputs into predefined categories without needing manual input, ensuring consistency. - Topic Modeling: AI autonomously detects themes and clusters inputs based on underlying topics. - Sentiment Analysis: Data is categorized by emotional tone, clustering inputs by positive, negative, or neutral sentiment. - Controversy Detection: Automatically identifies and clusters inputs that highlight divisions or disagreements within the community. b. Summarization: An AI-powered summary tool enables quick analysis and summarization of large data sets through a user-friendly interface. The data can be filtered by demographic and thematic attributes to generate detailed insights into community inputs. c. Data Questions: Additionally, the platform offers interactive Q&A functionality, allowing users to ask targeted questions to further explore the data and uncover deeper insights. These AI summaries can be seamlessly integrated into reports for both internal stakeholders and community members. d. Reporting: Admins/project managers can insert our AI-generated summaries into our reporting tool, adjust them further to create reports, and share them back with participants. e. Translation: Some content on the resident-facing side of the application leverages machine translation to be accessible by people in different languages than the author’s. **Bridging offline and online: ** Our FormSync tool uses OCR technology to import contributions collected offline in the online debate. We overlay an LLM content check to correct for mistakes made by the OCR detection. 1. Moderation: We have a built-in profanity blocker that contains a list of common offensive words for each language - a general list that is applicable to all our clients' platforms- to detect potentially harmful content. We have also implemented Natural Language Processing, which reviews posts, proposals, and comments for language that may be abusive, toxic, or otherwise inappropriate. These posts get flagged to the administrator for review.
Number of end users
1,000,000
Number of integrations
8
Metrics of success
500+ governments and organizations of all sizes have worked with us across 20 countries 15,000+ projects have been launched across all policy domains: from urban planning and climate action to mobility and participatory budgeting. 1,000,000+ community members have engaged on our platform to shape the future of their communities by engaging in their local democracies.
Geographic focus
Global
Pricing
https://www.govocal.com/plans
Pricing — license model
Subscription based license.
Support included
Yes. We include support services in our license subscription.
Demo
https://vocalpoint.govocal.com/en/
Documentation & learning
https://developers.govocal.com/ https://support.govocal.com/en/ https://community.govocal.com/en/
Support resources
https://support.govocal.com/en/ https://community.govocal.com/en/ Email and chat support Monthly webinars Downloadable guides via our community platform
Accessibility certification
Yes
Privacy policy
https://www.govocal.com/privacy-policy

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