Digital Service Network

Documenting methodologies of digital service teams in state, local, tribal, and territorial government.

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The George Washington University, I Street Northwest, Washington, DC, USA

Governments are creating digital service units to transform how they deliver services and carry out missions by building up a digital infrastructure. These teams pioneer technological innovation while incorporating new roles into government, such as user researchers, human-centered designers, software developers, and data scientists. Our work documents their approaches to scale what works through our action-oriented network.