Democracy on Default Settings

How outdated systems undermine the day-to-day work of members of parliament

Active

Since 2026

London

Democracy on Default Settings, by Hannah O’Rourke from Campaign Lab and Edward Saperia from Newspeak House, examines the hidden infrastructure of UK democracy: MPs’ offices. Drawing on interviews, surveys and fieldwork with parliamentary staff, the report exposes how outdated systems, weak management support and fragmented technology undermine the day-to-day work of representing constituents. It reveals 650 MPs’ offices operating as under-supported micro-organisations, often reliant on individual heroics and dedication rather than robust processes. While staff show remarkable resourcefulness, the authors argue that modest, practical reforms – in leadership, onboarding, skills and digital tools – could significantly improve effectiveness, wellbeing and democratic responsiveness.