How outdated systems undermine the day-to-day work of members of parliament
Democracy on Default Settings, by Hannah O’Rourke from Campaign Lab and Edward Saperia from Newspeak House, examines the hidden infrastructure of UK democracy: MPs’ offices. Drawing on interviews, surveys and fieldwork with parliamentary staff, the report exposes how outdated systems, weak management support and fragmented technology undermine the day-to-day work of representing constituents. It reveals 650 MPs’ offices operating as under-supported micro-organisations, often reliant on individual heroics and dedication rather than robust processes. While staff show remarkable resourcefulness, the authors argue that modest, practical reforms – in leadership, onboarding, skills and digital tools – could significantly improve effectiveness, wellbeing and democratic responsiveness.
Individual modules Citizen-Centred Service Design Becoming Citizen-Centric Public Service Delivery Fundamentals Listening to and Understanding Citizens Continuous Service Improvement Becoming an Inclusive Leader Building Service Culture Effective Service Delivery Management
Renovate the Public Hearing is an initiative created by the Centre for Dialogue to act as a convener and catalyst to pilot changes to the provincial local government land-use public hearing requirements as a means to enhance social justice, community-building and strengthen democratic culture.
Tussell & techUK are thrilled to share the 3rd annual Tech200 awards - our list of the 200 fastest-growing technology companies in the UK public sector, from FY 2021/22 to FY 2022/23.
Aspen Digital and the Aspen Policy Academy are launching a new program for Rising Civic AI Leaders to educate newly hired state and local government employees in charge of managing the adoption and implementation of AI-driven tools.
