
Hearken's Engagement Management System
Hearken’s Engagement Management System empowers organizations to generate actionable insights from the public to create more relevant, representative and original content.
How would you explain "civic media" to someone who's never heard the term?
While the News Futures charter lays out our collective goals, where people often get stuck is explaining what the work looks like in practice, and how it differs from traditional journalism and other forms of storytelling. To translate the News Futures Charter into an accessible, growing set of living examples for those interested in advancing civic health and information, we landed on the framing of a cookbook. By breaking down the components of civic media "recipes" — think: the ingredients, the techniques, the variations, the "nutritional value" — we hope to help more people understand what civic media is and how to make it themselves.


Hearken’s Engagement Management System empowers organizations to generate actionable insights from the public to create more relevant, representative and original content.

HealthTools gives citizens localised answers to everyday health challenges via SMS and the web to help the mwananchi get the best medical care. Data is from reputable official sources, with additional crowd verification
A 2012 white paper from Pro Publica by Richard J. Tofel

As journalists look for different ways to tell stories and rebuild communities, this paper details an action research approach to a unique live journalism event in a public space.

The City's crowdsourced, data-driven obituaries for New Yorkers who have died from COVID-19