Collaborating with Philadelphians to design better City policies and services.
The Service Design Studio is a unit within the Office of the Chief Administrative Officer. We support service improvement efforts at the City of Philadelphia. As a team of design research and service design practitioners, we believe: Service access is a social justice issue. Design is never neutral. The people closest to a policy or service challenge should inform its design. We address these beliefs by: Doing fieldwork to understand shared needs, barriers to delivery, and opportunities for improvement. Collaborating with residents and City staff to design policies and services that work for people. Evaluating the effectiveness of our solutions before broad implementation. Championing ethical and data-driven design practices. Teaching colleagues design methods for use in their work.
CHSR is dedicated to developing empirically-based knowledge to improve the design and delivery of services that address social issues and meet community needs in the Capital region, across New York State, and across the United States.
Community Technology Empowerment Network (CTEN) is a refugee-founded and led organisation, which began in 2016 as community-based initiative in Rhino Camp refugee settlement West Nile region of Uganda
The Digital Garden is designed to bring together two fields of research: participatory research and Indigenous research.
The New Practice Lab's theory of change is deceptively simple: we should design public goods and services the same way we design the most successful private goods and services— in partnership with the people who use them, and suited to the digital age in which we live.
