Report by the British Red Cross on aid groups' rush to use chatbots, from a skeptical perspective
Since the mid-2010s, chatbots have grown in usage and popularity across the humanitarian sector. While this usage has gained traction, there is scarce information on the collective successes, risks, and trade-offs of this automation. This research addresses this gap, documenting chatbot deployments across the humanitarian sector and exploring the existing uses, benefits, trade-offs and challenges of using chatbots in humanitarian contexts.
Parent organization: British Red Cross
Il assiste les utilisateurs dans leur parcours de vote : pour vérifier leur inscription sur les listes électorales, leur rappeler les dates limites pour s’inscrire, les dates des élections 2022 et la procédure pour faire une procuration.
Line chatbot to help people interact with and understand Tainan City Council data. Users can ask in Mandarin, Taiwanese, English or by voice.
A Decidim WhatsApp chatbot feature that allows people without an email address and/or low connectivity to participate in Decidim instances
The Interoperability Test Bed launches an online AI assistant, trained on its official documentation, to support test developers and users of its services.
