Boti
El chatbot de la Ciudad Buenos Aires
Un chatbot es un asistente virtual que permite automatizar varias tareas por intermedio de una plataforma conversacional, ya sea desde el teléfono o a través de una página web. "With the aim of improving the experience and the quality of responses to requests, the Government of Buenos Aires unified its existing channels, working under the omnichannel criteria, and in February 2019, a responsive and helpful chatbot arrived on WhatsApp: Boti. The chatbot has achieved a record of 11 million conversations in January 2022 and a monthly average of 5 million. It has become a preferred channel for citizens in Buenos Aires when it comes to managing procedures, requests and accessing information provided by the city government." - OECD OSPI
Evidence of this project's impact
The chatbot has achieved a record of 11 million conversations in January 2022 and a monthly average of 5 million. (Source) — 2023
Resources
- Org. type
- Government / public sector
- Project type
- Tool or platform
- Country
- Argentina 🇦🇷
- Founded
- 2019
- Language(s)
- Spanish
- Tech stack
- BuiltWith report →
- Categories
- Artificial Intelligence (AI), Bots, Citizen Engagement, Govtech
- Added
- 2024-02-07
- Last modified
- 2026-07-12T16:44:47.000Z
Additional details
- Platforms
- WeChat (Weixin), WhatsApp
- Number of integrations
- 0
- Metrics of success
- The chatbot has achieved a record of 11 million conversations in January 2022 and a monthly average of 5 million.
- Sustainable Development Goals
- 11. Sustainable cities and communities
- Geographic focus
- Buenos Aires
- Geographic focus — country
- Argentina 🇦🇷
- Political unit
- Argentina (federal government), city