The report assesses digital ID and government digital services in Kenya and Zambia, noting significant strides in digitisation but also persistent gaps in enforcement, capacity, and inclusivity.
The report assesses digital ID and government digital services in Kenya and Zambia, noting significant strides in digitisation but also persistent gaps in enforcement, capacity, and inclusivity. While both governments have launched major initiatives, weak data protection, opaque practices, and infrastructural limits undermine trust and effectiveness. Marginalised groups, especially refugees, women, and rural populations, remain excluded due to systemic identity barriers and digital illiteracy. Civil society plays a vital role through advocacy, training, and accountability, while the private sector supports infrastructure but calls for clearer regulation and collaboration. The study recommends stronger legal safeguards, inclusive design, capacity-building, ethical data governance, interoperability, and multi-stakeholder cooperation to ensure that digital systems are secure, rights-based, and accessible.
Individual modules Citizen-Centred Service Design Becoming Citizen-Centric Public Service Delivery Fundamentals Listening to and Understanding Citizens Continuous Service Improvement Becoming an Inclusive Leader Building Service Culture Effective Service Delivery Management
Renovate the Public Hearing is an initiative created by the Centre for Dialogue to act as a convener and catalyst to pilot changes to the provincial local government land-use public hearing requirements as a means to enhance social justice, community-building and strengthen democratic culture.
Tussell & techUK are thrilled to share the 3rd annual Tech200 awards - our list of the 200 fastest-growing technology companies in the UK public sector, from FY 2021/22 to FY 2022/23.
Aspen Digital and the Aspen Policy Academy are launching a new program for Rising Civic AI Leaders to educate newly hired state and local government employees in charge of managing the adoption and implementation of AI-driven tools.
