Civic Tech Field Guide
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23 projects
https://refined.co.in/Active

Refined IT

Makers of Chatíco and other customer service chatbots

India
AI Constituent Service, Bots, Govtech vendors
WhatsApp
https://bogota.gov.co/mi-ciudad/gobierno/acceder-servicios-distritales-en-bogota-con-el-asistente-chaticoActive

Chatíco

Web- and WhatsApp-based virtual agent chatbot for residents of Bogotá

Bogotá
2025
Access social benefits, AI Constituent Service, Artificial Intelligence (AI), Bots, Bureaucracy tech, Communicating with the government, Open government data
WhatsApp
https://uplandsoftware.com/ingenius/Active

InGenius

InGenius integrates CRM and telephony systems for personalized, AI-driven customer and agent experiences.

401 Congress Avenue, Austin, TX, USA
Advocacy tech, AI Constituent Service, CRM, Organize campaigns, The Tech
https://uplandsoftware.com/panviva/Active

Panviva

Panviva combines the power of AI with the trust of compliant knowledge to exceed your customer’s expectations.

401 Congress Avenue, Austin, TX, USA
Advocacy tech, AI Constituent Service, CRM, Organize campaigns, The Tech
https://ai.botakis.com/Active

Botakis

Intelligent Multichannel Agent tech platform for implementing and operating AI virtual assistants and chatbots

El. Benizeloy 82, Moschato 183 45
AI Constituent Service, Artificial Intelligence (AI), Bots, Communicating with the government
https://hello.crowdapps.net/index/Active

Crowdapps

Web apps and solutions for Municipalities & Regions

El. Benizeloy 82, Moschato 183 45
AI Constituent Service, Budget explorers, Bureaucracy tech, Civic crowdfunding platforms, Connectivity, Digital participation platforms, Engagement tech, E-voting and I-voting, Govtech, Ideation, Issue reporting, Open data publishing platforms, Participatory budgeting, Participatory budgeting tools, Payments, Public project trackers
city, apps
https://cu.converis.clarivate.com/converis/portal/detail/Project/360539950?lang=en_GBActive

Public Engagement with Public Sector AI (PEPSAI)

Data Justice Lab Directors Arne Hintz (Cardiff University) and Joanna Redden (Western Ontario) have received funding from the Global Wales Partnership Fund to explore strategies for a more accountable use of data and AI in public services, and to enhance civic participation in governmental decision-making on data and AI deployment in Wales and Ontario.

Cardiff University, Cardiff, Wales, UK
2025
AI Constituent Service, Artificial Intelligence (AI), Govtech, Service delivery
https://ai71.ai/Active

AI71

We are building conversational AI assistants that can streamline access to public information, deliver empathetic support around-the-clock, and strengthen bonds between governments and people.

Abu Dhabi
AI Constituent Service, Artificial Intelligence (AI), Bots, Communicating with the government, Govtech
https://ai.gov.uk/projects/caddy/ActiveOpen-source

Caddy (Gov.UK)

Caddy is an AI powered co-pilot for customer service functions everywhere.

10 Downing Street
2024
AI Constituent Service, Artificial Intelligence (AI), Bots, Communicating with the government, Govtech
United Kingdom (government)