Civic Tech Field Guide
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22 projects

OpenAI Presence

OpenAI Presence is an enterprise product for deploying trusted voice and chat AI agents across customer-facing and internal business workflows (billing, support, insurance claims, IT service), with company-set policies, guardrails, human escalation, and a Codex-powered improvement loop.

San Francisco
2026

FRANSiS

AI powered two-way SMS platform that helps nonprofits, healthcare organizations, schools, and government agencies hold real conversations with the people they serve.

Bot Express Inc.

Providing 'GovTech Express,' a conversational application dedicated to government agencies, to support the establishment of a 'Smartphone City Hall.'

Nerima City, Tokyo, Japan

Yokosuka City ChatGPT-Based Inter-Municipal Inquiry Bot

Yokosuka City developed and operates a ChatGPT-based inquiry bot for other municipalities, using ChatGPT training data and past inquiry records

Yokosuka City, Japan (Nihon or Nippon) 🇯🇵

GovGuide Nigeria

Nigeria has launched a new artificial intelligence-powered chatbot designed to help citizens access government information and services, in one of the country's biggest public sector AI projects so far.

Abuja, Nigeria
2026

Ask Auckland Council

Aucklanders can now use an AI-powered virtual assistant to safely report problems, including graffiti, roaming dogs and party noise.

Auckland, New Zealand
2026

Citibot

Building Multilanguage AI-Powered Chatbots to Foster Trust Between Governments and Residents

Charleston, South Carolina
WhatsApp

Chatiico

Optimice sus chats y acelere las conversiones con chatico IA

Bogotá
commercial

Refined IT

Makers of Chatíco and other customer service chatbots

India
WhatsApp