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https://openai.com/index/introducing-openai-presence

OpenAI Presence

OpenAI Presence is an enterprise product for deploying trusted voice and chat AI agents across customer-facing and internal business workflows (billing, support, insurance claims, IT service), with company-set policies, guardrails, human escalation, and a Codex-powered improvement loop.

Active
Since 2026
San Francisco

Announced July 2026, Presence pairs OpenAI's models with the policies, evaluations, guardrails, and deployment support enterprises need to run AI agents reliably in production, initially for voice and chat use cases like customer support and outbound sales. It's available only to eligible enterprise customers through a limited, OpenAI-led deployment program, not as a self-serve product, with early adopters including BBVA, SoftBank, and IAG.

Additional details

Platforms
ChatGPT
Formats
web app
Number of integrations
0
Activity status
Active
Geographic focus
Global

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