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FOUNDED
2009
LANGUAGE
American English
STATUS
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What is a CRM? Local Government CRM Basics
CRM refers to customer relationship manager, and in our case – or the case of your government agency, it’s called a citizen relationship manager. At the center of this phrase is the word “relationship … 5 Mission-Critical Citizen Engagement Gains for Public Sector
Mobile apps clearly provide better service. But, in local government, we applaud the potential benefits on the upside, while needing to demonstrate a variety of gains to justify allocating resources. … 8 Steps To Great Customer Experience For Public Sector
Local governments have a lot to focus on, and as a result, residents can sometimes feel pushed aside. Most agencies are under harsh scrutiny and budget constraints that lead them to operate with less …

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