CitizenLab helps local governments reach out to more citizens, set up and manage efficient participation processes, and drive better real-time policy decisions.
A significant case study is the use of the platform in Liège. More than 14% of the city’s 200,000 inhabitants used the platform by submitting over one thousand ideas and over three thousand comments. The city made an impressive effort in communicating the platform through social media campaigns, dedicated email newsletters and personal presentations by the mayor to neighbourhood committees. Eventually, 8 ideas were selected and 95,000 votes were cast!