Now, for offices using Article One there is no “voicemail box full.” The application transcribes voicemails, verifies the caller’s identity, categorizes the call, analyzes the data, and delivers it instantly into constituent communications workflows. Congressional staff and members of Congress can spend more time listening to their constituents and less time on voicemails. Previously, it took staff an average of 5.5 minutes to handle a voicemail. With Article One, that drops to an average of 30 seconds. This extra Congressional capacity adds up quickly. In one 16-day pilot with a Colorado Congressman, Article One saved 20 hours of staff time — 2.5 full work days — which not only allowed staff to focus on higher priorities, but returned hundreds in value back to the cash and time-strapped office.
Article One is helping “maximize our efforts and focus on our constituents, as opposed to having to filter through a whole lot of noise,” said a Congressman from Arkansas. Chiefs of staff, who oversee the day-to-day operations of Congressional offices, are feeling the productivity boost made possible by serverless. “Article One is helping our office be far more efficient with every constituent call.” But it’s the newly empowered front-line staffers manning the phones seeing their jobs transformed the most. “Anyone who has been an intern or staff assistant in Congress knows the pain of logging constituent voicemails. Article One removes that pain for me and our team.”
– AWS Public Sector blog