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Research methodologies and tools to help understand user needs and build better products
CUTgroup gives residents the opportunity to be a part of the design process for emerging civic technology initiatives through user testing and focus groups
Design for America is an idea incubator, a motivated community, and a way of approaching complicated challenges. DFA shapes the next generation of social innovators.
Where technologists and communities work together to explore and build new solutions for New Yorkers
GRIT Toronto offers a usability testing service which connects technology creators from the private, public and nonprofit sectors with diverse and underrepresented communities in the city.
(Gathering Residents to Improve Technology)
We aim to deliver user experiences that are easily embraced by people in their everyday life.
Civic User Testing Group as a New Model for UX Testing, Digital Skills Development, and Community Engagement in Civic Tech By Daniel X. O’Neil and the Smart Ch…
These usability challenges hamper tool adoption, or may cause misunderstandings for users about tool functionalities, and subsequently may give users a false sense of security.