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User research

Research methodologies and tools to help understand user needs and build better products

Civic User Testing Group (CUTGroup)

CUTgroup gives residents the opportunity to be a part of the design process for emerging civic technology initiatives through user testing and focus groups

Design for America

Design for America is an idea incubator, a motivated community, and a way of approaching complicated challenges. DFA shapes the next generation of social innovators.

Design Insight Group

Where technologists and communities work together to explore and build new solutions for New Yorkers

GRIT

GRIT Toronto offers a usability testing service which connects technology creators from the private, public and nonprofit sectors with diverse and underrepresented communities in the city.

cat-icon Toronto, ON, Canada

The CUTgroup book

Civic User Testing Group as a New Model for UX Testing, Digital Skills Development, and Community Engagement in Civic Tech By Daniel X. O’Neil and the Smart Ch…

cat-icon Chicago, IL, USA

Usability Lab at Open Tech Fund

These usability challenges hamper tool adoption, or may cause misunderstandings for users about tool functionalities, and subsequently may give users a false sense of security.

cat-icon 2025 M Street Northwest, Washington, DC 20036, USA